Return & Exchange Policy

Returns

All MIRAY products are made to order, carefully inspected, and securely packed before dispatch. Therefore, we do not accept returns for change of mind, incorrect size selection, or colour preferences.

However, exchanges may be accepted in the following cases:

• You received a damaged or defective product.
• You received a wrong product.
• The size of the product does not match the size chart provided.

Exchange Procedure

If your order qualifies for an exchange, please contact us at [email protected] within 3 days of delivery with:

• Order number
• Reason for exchange
• Clear photos showing the defect, damage, wrong product, or size-related issue

Our team will review your request and contact you with the available exchange options.

The product must be unused, unworn, unwashed, and returned with all original tags and labels intact.

Important

Exchange requests must be submitted within 3 days from the date of delivery.

Requests received after this period will not be accepted.

Inspection & Approval

Once the product is received, our team will inspect it to verify the reported issue.

If the exchange request is approved, we will proceed with the exchange according to product availability.

All exchange requests are subject to inspection and approval by our team. The final decision regarding eligibility will rest with MIRAY.

Cancellation & Refunds

Since our products are made to order, cancellations and refunds are not accepted once an order has been placed.

In cases where an exchange is approved, the resolution will be provided as per the applicable exchange procedure.