Thank you for shopping with MIRAY. Our return and refund policy is designed to ensure customer satisfaction while maintaining quality standards. Please review the following terms:

Refund and Returns Policy

Exchange and Refund Eligibility
  • Exchanges and refunds are only available for defective products or incorrect items delivered.
  • Please note that slight color variations (2-3%) may occur due to camera effects and are not considered defects.
Process for Returns and Refunds
  • To initiate a refund, please return the product to us within 3-5 days of delivery.
  • We require a video of the parcel being opened to process any claims; without this, we cannot entertain complaints.
  • Once the refund request is approved, The Refunded Amount will be processed and credited within 7 Days to the original mode of payment.
Scenarios Are Not Eligible for Return or Replacement:
  • Products that have been worn, altered, washed, or damaged after delivery.
  • Items without the original tags, labels, and packaging materials.
  • Return or replacement requests made beyond the 7-day timeframe.
  • Return packages without the unedited opening video of the package.
  • Products damaged due to inadequate packaging during return shipment.
  • Other valid reasons depending on the situation.
Exchange Policy
  • If the product is defective or incorrect, you may request an exchange within 24 hours of receiving the item.
  • Please note that we currently cannot facilitate product returns; customers are responsible for shipping the item back to us.
  • Items must be returned in their original condition, with tags and packaging intact, and must not show signs of use.
  • Once the returned item passes our quality check at the warehouse, the exchange will be processed.
Important Notes
  • Delivery charges are non-refundable.
  • Exchanges and refunds are strictly available only for defective or incorrect items.
  • If the product does not pass our quality check upon return, we cannot issue a refund or exchange.

For any queries, please contact us at [email protected]. We appreciate your understanding and are here to assist with any concerns regarding your order.