Frequently Asked Questions

Order Processing Time?

Once you place an order on MIRAY, please allow up to 3-5 working days for order processing. Our dedicated team works diligently to ensure that your order is accurately picked, packed, and ready for shipment.

Shipping Costs?

We do provide FREE Shipping throughout INDIA. National Shipments: We ship to almost all major cities and towns all over India.

Order Cancellation ?

If you need to cancel your order, please contact our customer support team as soon as possible. Once an order has been processed for shipment, it cannot be canceled.

Is it safe to use my Credit/Debit card on MIRAY website?

All credit card and debit card payments on MIRAY Clothing are processed through secure and trusted payment gateway.

Exchange and Refund Eligibility?

Exchanges and refunds are only available for defective products or incorrect items delivered.
Please note that slight color variations (2-3%) may occur due to camera effects and are not considered defects

Process for Returns and Refunds?

All MIRAY products are made to order, carefully inspected, and securely packed before dispatch. Therefore, we do not accept returns for change of mind, incorrect size selection, or colour preferences.

However, exchanges may be accepted in the following cases:

You received a damaged or defective product.
You received a wrong product.
The size of the product does not match the size chart provided.

Shipping Methods and Carriers?

We partner with reputable shipping carriers to ensure the timely and secure delivery of your order. Our available shipping option:

Standard Shipping: Estimated delivery within 5-7 days

Will i receive the same product that i see in the picture?

Yes, we strive to ensure that the product you receive matches the images displayed on our website. Our team works hard to provide accurate photos and descriptions of each item to help you make confident purchasing decisions.

Please note that slight variations in color may occur due to differences in screen displays or lighting during photoshoots. If you have any concerns about the product you received, our customer support team is here to assist you.

We also offer a hassle-free return policy, so you can shop with peace of mind.

Can I Order Through Whatsapp, Instagram or Facebook?

Unfortunately, we do not accept orders through them. Your order needs to be placed through the website only.

What Do I Do if I Face Size Fit Issues?

We recommend you to first check our size chart before placing an order.